Our Policy


Shipping \ Returns \ Warranty

Swap -

Products can be replaced up to 7 business days.

While replacing a product the customer is obligated to present an invoice and the product must be in its original packaging.

No replacement service on the product purchased with a personal engraving / special order.

Cancellation and refund -

Refund can be up to 48 hours after purchase or 2 business days.

When you return the product after 14 days there is an obligation to present an invoice and the product in its original packaging.

There is no possibility to cancel a product manufactured specifically for the consumer according to the dimensions and / or Special requirement or product purchased over 3000


Cancellation fees are 5% of the product price or 100 , whichever is lower.

Booking abolition of custom engraving cancellation fees are 100 ₪.



Express: Arrival time: 3-5 days, according to the list of Israeli post office settlements.

Express . Arrival time: up to 7-21 business days.


Our warranty provides for any repair or replacement of manufacturer defects
Quality is extremely important to us. If your jewelry is damaged or needs repair, we will be happy to repair it within one year of purchase. This does not include misuse or mishandling of the work.
We will not cover any repairs or changes made outside of JUST BELIEVE

The warranty is valid for one year from the date of purchase.
The warranty includes repairs to the jewelry within reasonable use and natural wear and tear.
The warranty does not include wear and tear such as stretching, knocking or abuse of the jewelry, damages caused by improper use and care, accident and/or malicious destruction.
The warranty does not cover products that have undergone repair of any kind, other than by JUST BELIEVE
The warranty does not apply to lost, dropped or stolen jewelry and/or diamonds.
The warranty does not include completion of a stone-diamonds, falling of a stone or loss of a stone - even if it is not with your knowledge / awareness that the jewel has been damaged / loosened / eroded and because of this the stone has fallen.